Monday, February 23, 2009

Reason 0033 : Service Charge in F&B Outlets

Many people find the service standards of staff in the food and beverage industry in Singapore lacking. Various reasons have been thrown up to explain why this is so including long working hours, no ownership or pride in their jobs, lack of training etc.

However, I think the issue that has the biggest impact on this is the fact that the staff do not get any tips. Many restaurants in Singapore charge a 10% service fee but more often than not, this amount is pocketed by the restaurant as extra income and the staff do not get a single cent of this money. In addition, many restaurants have a policy of a 'common tips pool', where all tips earned by all staff are to be shared equally among everybody. Hence, the laziest worker who skives off work all the time will receive the same amount in tips as the worker who provides tip-top service.

Think about it, these workers are paid just SGD 5 to SGD 7/hr to serve sullen-faced, rude, and demanding Singaporeans. With this source of potential extra income absent, which worker will have the motivation to go the extra mile for customers?


Anonymous said...

What about the water? It looks like it would be worth hating too. Seen in Australian Politics blog.

Anonymous said...

i agree. i worked as a waitress once. you should see the number of horrible singaporean customers i had to serve. demanding, haughty, and condescending. it was truly horrible, and most never gave tips. those who did tip were the whites. sometimes even $20 or more. singaporeans need to wake up and realize why f&b staff are the way they are. long hours, low pay, no tips. why on earth should we wait on them hand on foot then? gosh, thinking about this pisses me off.

xoxo said...

To Anonymous

singaporeans need to wake up and realize why f&b staff are the way they are. long hours, low pay, no tips.

Oh, sounds like every other job in the world.

why on earth should we wait on them hand on foot then?

Maybe it's because its in your job description as a waitress.

Hot japanese woman said...

So long it's singapore, everything is about cost cutting and short changing of workers pay with long hours. Thats whats singapore is about. Damn em!

Bellatrix Lestrange said...

Stop it. I'm going to report your blog of racist nonsense which will not be tolerated. You either apologise or FACE ME. If you think you are so clever, go and talk to Lee Kwan Yew, go break into the Istana you smart aleck.

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Anonymous said...

That's Because Singapore is Singapore and we don't give tips, ONE SOLUTION: DEAL WITH IT.

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